Dealer Parts and Repairs
- All parts requests must be submitted via the website only.
- Submit a Request using your MyPreSonus account.
- We will evaluate each request.
- Some parts are not available for individual sale and must be installed through our factory service repair process.
- Parts are no longer available for products that have reached end of service, to see a list of products that we no longer service click here.
- International Distributor Support
Customer Repairs and Returns
Defective, Incorrect, or Missing Items
At PreSonus, we take pride in every piece of gear we ship. However, if there is a mistake, and you are located in the USA, please call us immediately, and we will make it right. If you are located outside of the USA, please contact our distributor for your region, and they will make it right. A list of distributors is provided here.
If a product does not seem to be functioning correctly, please contact Technical Support, and we will do our best to help walk you through the problem. Non-USA customers again should contact our distributor for their region.
Warranty or Non-warranty Repair
If you are located in the USA and need to have your unit repaired, please submit an online technical support request to receive information on our network of Authorized Service Centers.
After contacting the Service Center of your choice, please ship only the unit that needs repair (no cables, power supplies, discs, manuals, etc.)
You are responsible for shipping your unit to the Service Center and for insuring the shipment.
Please note that you may void your Limited Warranty if you, or someone other than an Authorized Service Center, attempts to repair your PreSonus product.
End of Service Support Policy
PreSonus can no longer service or support the following discontinued products:
- Acousti-Q
- ACP22
- ACP8
- ACP88
- AD192
- ADL600
- Audiobox 22VSL
- Audiobox 44VSL
- Audiobox 1818VSL
- Bluetube DP
- Blue MAX
- BlueTube
- Ceres 3.5/4.5 BT
- CL44
- Comp16
- Digimax D8
- DCP8
- DEQ624
- DigiMax 48k/96k & power supply
- DigiMax FS
- DigiMax LT
- DigiTube
- EQ3B
- Eureka
- Faderport Classic
- FireBox
- FirePod/FP10
- FireStation
- FireStudio 2626/MSR
- Firestudio Mobile
- FireStudio Lightpipe
- FireStudio Project
- FireStudio Tube
- GTX44
- Inspire/Inspire GT
- M80 & power supply
- MB8
- Monitor Station V1
- MP20
- Studio 24
- Studio 26
- Studio 68
- Studio 1810
- Studio 1824
- StudioLive AR8
- StudioLive AR12
- StudioLive AR16
- StudioLive AR22
- StudioLive 16.0.2
- StudioLive 16.4.2
- StudioLive 24.4.2
- StudioLive AI Loudspeakers
- TubePre V1
- V-Fire
- VXP & digital I/O card