PreSonus Technical Support
KNOWLEDGE BASE
Before contacting technical support, please check the Knowledge Base for solutions to commonly asked questions. The PreSonus knowledge base has our most popular Frequently Asked Questions, known issues, and tutorials.
FORUMS
You can also check out the PreSonus Forums to chat with other PreSonus users about tips, tricks and your favorite tools of the trade.
SUBMIT AN ONLINE TECHNICAL SUPPORT REQUEST
In most cases, the most efficient means of technical support is via our online support system.
Note that your product must be registered to submit an online technical support request.
TELEPHONE TECHNICAL SUPPORT
Note that your product must be registered to receive telephone technical support.
- PreSonus telephone technical support is available 9am - 5pm, Monday-Friday, Central Standard Time (CST).
- +1-225-216-7887
- Before contacting technical support, please check the Knowledge Base for solutions to commonly asked questions.
DEALER PARTS AND REPAIRS
REPAIR AND RETURNS
Defective, Incorrect, or Missing Items
At PreSonus, we take pride in every piece of gear we ship. If there is a mistake, or if a product does not seem to be functioning correctly, please call us or submit an online technical support request immediately, and we will make it right.
Warranty or Non-warranty Repair
If your unit requires repair, please submit a technical support request or call technical support at 225-216-7887 to receive a return-authorization number and shipping information. This will enable us to correctly identify your unit and ensure timely repair and return. You are responsible for insurance and shipping costs when sending your unit to our facility.
Please make sure to write your return-authorization number on the outside of the package. We will return the unit back to you, prepaid, via Federal Express Ground Delivery.
Please ship back only the unit (no cables, power supplies, discs, manuals, etc.), and return it to us in the original box and packing materials, if possible.
If you would like to track the status of your repair, click here.
Returns and Exchanges:
Returns must be requested within 30 days of your original shipping date. We can only accept returns on purchases made directly from PreSonus. For all other returns/refunds, please contact your retailer.
If you need to return a product purchased from PreSonus:
- Please send an e-mail to cdkelly@presonus.com or call PreSonus at 225-215-0660 to request a Credit Return number. A valid Credit Return number must be issued by PreSonus and written clearly on the outside of the packaging. Packages without a Credit Return number will be refused and returned back to you.
- All products must be returned with the original packaging including warranty cards, manuals, power cables, CD software, and any other items included. Failure to include all materials may result in additional charges.
- Credit Return numbers are valid for 30 days.
- Your credit card will be credited or an exchange unit will be sent out once we receive and inspect your unit. Credits may take 24-48 hours to post to your account depending on your credit card company.