PreSonus Technical Support

KNOWLEDGE BASE

Before contacting technical support, please check the Knowledge Base for solutions to commonly asked questions.

FORUMS

You can also check out the PreSonus Forums to chat with other PreSonus users and PreSonus Tech Support staff.

EMAIL TECHNICAL SUPPORT

In many cases, email is the most efficient means of technical support. In your email, please provide us with the following information:

• PreSonus product model
• Complete description of technical issue

For PreSonus recording interfaces also include the following:

• DAW, recording software or host application
• Type of computer
• Your computer's Information file (PC only)
  

  You can find this file here: Click on Start > All Programs > Accessories > System Tools > System Information. Once the System Information File utility has opened, go to File>Save as and save the file as an .nfo file type to your desktop. Attach this file to your email.

PreSonus strives to reply to all email within 48 hours (excluding weekdays and holidays).

Note: For on-going issues, please include the entire email thread (history) in your PreSonus email correspondence.

End users: Click here to email PreSonus Tech Support
Dealers: Click here to email PreSonus Dealer Tech Support

TELEPHONE TECHNICAL SUPPORT

• PreSonus telephone technical support is available 9am - 5pm, Monday-Friday, Central Standard Time (CST).
• 225-216-7887
• Note: Before contacting technical support, please check the Knowledge Base for solutions to commonly asked questions.

DEALER PARTS AND REPAIRS

• Domestic Dealer Parts and Repairs
• International Distributor Support and Parts orders

REPAIR AND RETURNS

Defective, Incorrect or Missing Items

At PreSonus we take pride in every piece of gear we ship, but if there is a mistake, call us immediately we will make it right. If a product does not seem to be functioning correctly, call us and we will do our best to help walk you through the problem.

Warranty or non-warranty repair

Please call 225-216-7887 to receive a return authorization number (RA#) for a repair. This will enable us to correctly identify your unit and ensure timely repair and return. You are responsible for shipping and insurance cost to our facility. Please write your RA# on the outside of the package. We will return the unit back to you via Federal Express Ground Delivery prepaid.

If you would like to track the progress of your Return Authorization, click here.

Ship to:

Presonus Audio Electronics, Inc.
Attn. Customer Service
RA# FILL THIS IN HERE
7257 Florida Blvd.
Baton Rouge, LA 70806

If you have to send the unit back to us for a warranty or non-warranty repair, ship back only the unit and return it to us in the original box and packing material if possible.

Returns and Exchanges:

Returns must be requested within 30 days of your original shipping date.

If you need to return a product purchased from PreSonus:

• Please send an e-mail to cdkelly@presonus.com or call PreSonus at 225-215-0660 to request a Credit Return number. A valid Credit Return number must be issued by PreSonus and written clearly on the outside of the packaging. Packages without a Credit Return number will be refused and returned back to you.
• All products must be returned with the original packaging including warranty cards, manuals, power cables, CD software, and any other items included. Failure to include all materials may result in additional charges.
• Credit Return numbers are valid for 30 days.
• Your credit card will be credited or an exchange unit will be sent out once we receive and inspect your unit. Credits may take 24-48 hours to post to your account depending on your credit card company.