PreSonus Technical Support

KNOWLEDGE BASE

Before contacting technical support, please check the Knowledge Base for solutions to commonly asked questions. The PreSonus knowledge base has our most popular Frequently Asked Questions, known issues, and tutorials.

FORUMS

You can also check out the PreSonus Forums to chat with other PreSonus users about tips, tricks and your favorite tools of the trade.

SUBMIT AN ONLINE TECHNICAL SUPPORT REQUEST

In most cases, the most efficient means of technical support is via our online support system.

Note that your product must be registered to submit an online technical support request.

• Click here to submit a support request

TELEPHONE TECHNICAL SUPPORT

Note that your product must be registered to receive telephone technical support.

• PreSonus telephone technical support is available 9am - 5pm, Monday-Friday, Central Standard Time (CST).
• +1-225-216-7887
• Before contacting technical support, please check the Knowledge Base for solutions to commonly asked questions.

ADDITIONAL TECHNICAL TRAINING AND SUPPORT FROM OBEDIA

Looking for extended training or support outside PreSonus business hours? OBEDIA provides affordable personal training and technical support 7 days a week. The OBEDIA team of skilled professionals is comprised of musicians and engineers who have extensive experience with PreSonus recording interfaces as well as Studio One Pro and Artist.

OBEDIA is also pleased to offer PreSonus users a 15 Point Bonus. Click here to visit OBEDIA for pricing and additional information

DEALER PARTS AND REPAIRS

• Domestic Dealer Parts and Repairs
• International Distributor Support and Parts orders

REPAIR AND RETURNS

Defective, Incorrect or Missing Items

At PreSonus we take pride in every piece of gear we ship, but if there is a mistake, call us immediately we will make it right. If a product does not seem to be functioning correctly, call us and we will do our best to help walk you through the problem.

Warranty or non-warranty repair

If you need to have your unit repaired, please submit an online technical support request to receive a return authorization number and shipping information. This will enable us to correctly identify your unit and ensure timely repair and return. You are responsible for shipping and insurance cost to our facility. Please make sure to write your RA# on the outside of the package. We will return the unit back to you via Federal Express Ground Delivery prepaid. In sending your unit, please ship back only the unit (no cables, power supplies, discs, manuals, etc.), and return it to us in the original box and packing material if possible.

Please note that you may void your Limited Warranty if you, or someone other than PreSonus, attempts to repair your PreSonus product.

If you would like to track the progress of your Return Authorization, click here.

Returns and Exchanges:

Returns must be requested within 30 days of your original shipping date. We can only accept returns on purchases made directly from PreSonus. For all other returns/refunds, please contact your retailer.

If you need to return a product purchased from PreSonus:

• Please send an e-mail to cdkelly@presonus.com or call PreSonus at 225-215-0660 to request a Credit Return number. A valid Credit Return number must be issued by PreSonus and written clearly on the outside of the packaging. Packages without a Credit Return number will be refused and returned back to you.
• All products must be returned with the original packaging including warranty cards, manuals, power cables, CD software, and any other items included. Failure to include all materials may result in additional charges.
• Credit Return numbers are valid for 30 days.
• Your credit card will be credited or an exchange unit will be sent out once we receive and inspect your unit. Credits may take 24-48 hours to post to your account depending on your credit card company.

END OF SERVICE SUPPORT POLICY

Because of the availability of certain components, PreSonus will not be able to guarantee service support for certain products after 12/31/11, when the current component stocks will be largely depleted.

It is our policy to support PreSonus products for seven (7) years beyond the end of life (when we stop production) Because key components are no longer available on the following units, we have drawn up a list of comparable current products which we will make available at a 45% discount from MSRP against receipt of your unserviceable trade-in product.

Older Product		Current PreSonus Product
Digimax 48k & Power Supply		Digimax D8
MP20		Eureka
VXP & Digital I/O Card		Eureka
M80 & Power Supply		Digimax D8
ACP22		ACP88
Digi-Tube		Studio Channel
Acoutic-Q		Studio Channel
Blue Max		Eureka
Blue Tube		Blue Tube Dual Path

If you have one of these units and wish to have it inspected or serviced before the deadline, please contact PreSonus Tech Support at techsupport@presonus.com to arrange for a RMA before 12/31/11.

If you have any further questions regarding this policy or you wish to trade-in your unit, contact Chad Kelly at cdkelly@presonus.com or (225) 215-0660.