image description

PreSonus Technical Support


Knowledge Base

Before contacting technical support, please check the Knowledge Base for solutions to commonly asked questions. The PreSonus Knowledge Base has our most popular Frequently Asked Questions, known issues, and tutorials.

Forums

You can also check out the PreSonus Forums to chat with other PreSonus users about tips, tricks, and your favorite tools of the trade.


What to expect when contacting Technical Support:

  • Your product must be registered to receive technical support. 
  • Customers outside of the USA should contact their national or regional distributor for telephone technical support. Please view our list of PreSonus international distributors, to find the correct technical support contact information for your location.

    **Before Contacting Technical Support, please check the Knowledge Base for solutions to commonly asked questions.


Phone Support

  • Phone support is for customers with registered hardware products and their included software (Including the bundled version of Studio One). 
  • Customers must have:
    • The latest version installed of their computer Operating System (Mac OS X 10.8, 10.9, 10.10 and Windows 7, 8)
    • Up to date versions of drivers for their hardware
    • The current version of Studio One v2+.
  • Customers calling for support can do so between the hours of 9 a.m. and 5 p.m. CST, Monday through Friday (except US holidays when we are closed).
  • Please be ready to provide the email address with which you registered your my.presonus.com account.
  • Be in front of the product that you are calling about and (if applicable) the computer you are using it with. 
  • Please have the serial number ready of the product you are calling about, and be prepared to give it to give to the support agent. 
    • The serial number is located on the bottom or the rear of your product. 
  • Check the list of products that are eligible for phone support (below). 
  • Depending on the time of day, you can expect to be on hold for 30 minutes or more once you have entering the queue. Each call and issue is unique. Time required per call varies on the specific issue and the customer's level of basic computer and audio knowledge. 

For Studio One and Notion support:

  • Studio One Artist Producer, Professional and Notion products support is provided by email only.  
  • Please submit a support ticket at my.presonus.com.
  • Support for Studio One Free and Demo versions is ONLY provided through the Studio One Community Forum


**Before Contacting Technical Support, please check the Knowledge Base for solutions to commonly asked questions.


Spare Parts Pricing and Availability Request

  • All parts request must be submitted via the website only. 
  • Submit a Request using our online system at http://support.presonus.com
  • We will evaluate each request. 
  • Some parts are not available for individual sale and must be installed through our factory service repair process. 
  • Parts are no longer for products that have gone end of service, so see a list of products that have gone end of service click here.
     

Submit an Online Technical Support Request

In most cases, our online support system is the most efficient means of technical support.

Note that your product must be registered to submit an online technical support request.


Telephone Technical Support

Note that your product must be registered to receive telephone technical support.

  • PreSonus telephone technical support is available to customers in the USA on Monday through Friday from 9 a.m. to 5 p.m. Central Standard Time (CST).
  • +1-225-216-7887
  • Before contacting technical support, please check the Knowledge Base for solutions to commonly asked questions.
  • Customers outside of the USA should contact their national or regional distributor for telephone technical support. A list of international distributors is provided here.

  • AB 1818VSL Remote
  • ACP 88
  • ADL 600
  • ADL 700
  • AudioBox USB
  • AudioBox 22VSL, 44VSL or 1818VSL
  • AudioBox iOne or iTwo
  • Blue Tube DP2
  • Capture
  • Central Station Plus
  • Digimax D8
  • Eris Monitors
  • Eureka
  • FaderPort
  • FireStudio Mobile
  • FireStudio Project
  • HD7
  • HP4
  • HP60
  • Monitor Station
  • PRM1 Mic
  • QMix
  • QMix AI
  • RC500
  • Sceptre Monitors
  • SL Remote
  • SL Remote AI
  • Studio Channel
  • StudioLive Mixers
  • StudioLive AI Mixers
  • StudioLive AI Speakers
  • StudioLive RM Mixers
  • Studio One Software
  • Temblor
  • Tube Pre V2
  • UC Surface

 


Additional Technical Training and Support from OBEDIA

Looking for extended training or support outside of PreSonus business hours? OBEDIA provides affordable personal training and technical support seven days a week. The OBEDIA team of skilled professionals is comprised of musicians and engineers who have extensive experience with PreSonus recording interfaces and with Studio One.
OBEDIA is also pleased to offer PreSonus users a 15-point bonus. Click here to visit OBEDIA for pricing and additional information.